The Packet Rag

WANCare - Our Newest Offering

Through our considerable experience offering lifecycle management tools designed to allow easy troubleshooting of issues with converged networks, we have learned that sending a call across a network can expose a multitude of sins within both the LAN and the WAN.  Now, we have announced a new service that will prove useful even for those who don't currently offer VoIP - WANCare. 

Our new WANCare product is simply an additional configuration of our existing micro appliances to send a continuous highly compressed (2kbps) call across the WAN to another micro appliance or media sink.  The reports that are generated give a continuous picture of what the WAN looks like at any given moment in time - allowing an IT manager or service provider to look at any patterns that may emerge, and take proactive action. 

WANCare would make a great addition to an existing VoIPCare installation - or a great new troubleshooting tool by itself. 

It's Not MY Network!

One of the biggest challenges faced by service providers after a new VoIP rollout is the expectation by the end enterprise user that the phone quality will be the same as it was with the more expensive land line, no matter WHAT is going on in his network. 

Couple this with the infusion of "twenty-somethings" entering the work force and downloading bandwidth intensive Youtube videos while chatting in MySpace over lunchtime - or at times, during actual work time.  Now you have a recipe for LAN congestion (or WAN congestion) which can lead to poor voice quality and customer complaints.

The picture gets even more complex in most enterprise networks, which have become a hodge podge of equipment made by different vendors, with assorted and sundry misconfigurations and inefficiencies created as no one vendor manages things end-to-end.   

But what is the first thing an enterprise IT manager does when he gets call quality complaints?  That's right - he calls his VoIP service provider and blames the problem on " This new fancy VoIP stuff".  (I had one enterprise IT manager whom I was trying to interest in our solution tell me that VoIP gave him hives. )

So, what's a hard working VoIP provider to do?  Call Packet Island - and get one of our time-saving, revenue-saving managed service solutions that allow you to remotely and easily pinpoint the problem, right down to the guy in the corner downloading movies on company time and chewing up all the bandwidth.